Frequently Asked Questions

Because your satisfaction is our priority, we've gathered answers to the most frequently asked questions here. Shipping, returns, orders... everything is here to help you every step of the way.

How to place an order on the website?

Browse our collections and choose your size. Then click "Add to Cart" to add the item to your selection. When you're ready to finalize your order, click the shopping cart icon and follow the secure payment instructions to complete your purchase.

Can I modify my order once it has been validated?

We prepare and ship orders very quickly to ensure a smooth customer experience. If you have made a mistake in your order, please contact us as soon as possible via our contact form or by email at sixsixtynine@gmail.com . We will do our best to assist you before your order is shipped.

My size is out of stock, will it be restocked soon?

Our collections are often produced in limited quantities. If your size is out of stock, you can activate email alerts directly on the product page to be notified when it becomes available again.

What are the delivery times?
  • Belgium : 2 to 4 working days
  • Europe : 4 to 7 working days

All our orders are shipped from Belgium with a tracked service to offer you optimal traceability.

Can I track my order?

Yes, as soon as your package is shipped, you will receive an email containing a tracking link to follow the progress of your delivery in real time.

Can I return an item?

Yes, you have 14 days after receiving your order to notify us of your intention to return an item. To be eligible for a return, products must be returned in perfect condition, unworn, and with all tags intact.

How to initiate a return?

Simply email us at sixsixtynine@gmail.com with your order number and the reason for your return. We'll send you instructions for an exchange or refund.

Are I responsible for return shipping costs?

Yes, return shipping costs are the customer's responsibility, unless the product is defective or you received an incorrect item.

When will I be reimbursed?

As soon as we have received and validated the return of the item, the refund will be made within 5 to 10 working days. via the payment method used during the purchase